Legal
Terms of Service
These terms cover the services you buy from Timeless Advertisement, owned and run by Trevor Dunbar in Bridgeport, Connecticut ("we," "us"). When you pay us through a payment link, an invoice, or any other way, you agree to these terms.
Effective November 3, 2026
1. What you get
- Google Business Profile management. We build out your profile within 7 days of getting manager access, then keep it updated every week.
- Review requests. After each job you tell us about, we text your customer a request for a Google review.
- Review replies. We answer every new Google review within 24 hours.
- Missed-call text back. When you miss a call, the caller gets a text within 60 seconds. This starts once the phone carriers approve your texting, and we walk you through that.
- A monthly report. One page, every month.
- A website, if your plan includes one or you buy one.
2. What we need from you
- Manager access to your Google Business Profile. You stay the owner, and we never ask for your Google password.
- Accurate information about your business, and a heads-up when something changes, like your hours, services or phone number.
- A way to know when a job is done, so we can send the review request.
- Permission from your customers. You confirm that the customers you send us agreed to hear from your business by text.
3. How we handle reviews
We ask every customer for a review the same way, happy or not. We never write, post or buy reviews. Google doesn't allow asking only happy customers, and federal rules ban fake reviews. We follow both.
4. Billing
- Monthly plans are billed in advance, once a month, to the payment method you sign up with. There's no contract and no setup fee.
- Prepaid plans cover a set number of months, paid up front. When the prepaid months end, your plan continues month to month at the regular monthly rate, billed to the same payment method, until you cancel.
- Your price is the one shown on your checkout page or invoice.
- If a payment fails, we may pause work until it goes through.
5. Canceling
Cancel anytime by email or text. Tell us before your next billing date and you won't be charged again. Your service runs through the end of the time you've already paid for. On a prepaid plan, you won't be billed again after your prepaid months end.
6. Refunds
- Months that have already started aren't refunded.
- Prepaid plans aren't refundable.
- Website build fees aren't refundable once work starts.
We can still choose to give a refund in special cases. If you think we charged you by mistake, contact us and we'll fix it.
7. Our guarantee
We promise three things:
- Your profile is fully built within 7 days of the day we get manager access.
- Every new review gets a reply within 24 hours.
- Once your texting is live, missed calls get a text back within 60 seconds.
If we miss one of these in a month, your next month is free. On a prepaid plan, we add a free month at the end.
8. Results
We work to get you more reviews and a stronger spot on Google Maps, but we don't control Google. We can't promise a ranking, a number of calls or a number of reviews. Google can change how Maps works, and it can suspend profiles or remove reviews on its own.
9. One contractor per trade, per county
While you're an active client, we won't take on another contractor in your trade in your county.
10. Your website
You own your website's content. If you cancel, we'll send you your site files on request.
11. Texts from us
By signing up, you agree that we can text you about your account and your service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We don't sell or share your phone number with anyone for their marketing.
12. Tools we use
We use outside services to do this work, like Google, Stripe, and texting and review software. We're not responsible for their outages or rule changes, but we'll tell you if one affects your service.
13. Limits on what we owe
If something goes wrong, the most we owe you is what you paid us in the 3 months before the problem. We're not responsible for lost profits or other indirect losses.
14. Chargebacks
If you have a problem with a charge, contact us first. If you dispute a charge for work we did, we may pause your service until the dispute is settled.
15. Changes to these terms
We may update these terms. If we do, we'll email active clients, and the new terms apply starting with your next billing date.
16. Connecticut law
Connecticut law governs these terms.
Contact
Timeless Advertisement
Trevor Dunbar
106 Benham Ave, Bridgeport, CT 06605
tdunbar@timelessadvertisement.com
(475) 225-1761